Shipping & Returns
Shipping Policy – Rich Class Decor
At Rich Class Decor, we ensure that your order is shipped with care, efficiency, and full transparency. Whether you're ordering from Canada or internationally, we’ve got you covered.
📦 Shipping Methods & Packaging
We ship via Canada Post, UPS DHL,etc.., trusted carriers known for reliable service.
- All items are packed with 2-layer protective packaging:
- Inner layer: Transparent PP wrap
- Outer layer: White HDPE sheet
- Every order is fully insured to cover loss or transit damage.
- A tracking number will be emailed within 2 business days of dispatch.
- Estimated delivery time: 4–5 working days (shipping times may vary by region or customs delays).
🇨🇦 For Customers in Canada
We ship from Langley, BC, with local delivery and Free pickup options available.
- Taxes (GST 5% + PST 7%) will be applied at checkout.
- No duties or additional tariffs apply within Canada.
🌍 For International Orders (USA, Europe, Australia & more)
- Duties, tariffs, VAT, and local taxes (if applicable) are the responsibility of the customer.
- These charges vary by country and are not included in our product or shipping prices.
- Most U.S. customers do not incur additional customs charges, but please check with your local authority for the most accurate information.
⚠️ Lost or Damaged Packages
We take full responsibility for your shipment until it reaches you. However, in the rare case your item is lost or damaged in transit:
- Notify us within 2 days of delivery
- Send clear photos of the packaging and product (if damaged)
- We’ll assist in processing claims and resolving the issue swiftly
If you have any questions or special shipping needs, contact us at hello@richclassdecor.com — we’re happy to help!
Return & Refund Policy – Rich Class Decor
At Rich Class Decor, we take immense pride in offering handmade, ethically crafted goods that are as unique as the people who buy them. Each product reflects traditional craftsmanship, love, and hours of skilled labor. As such, variations and imperfections are not defects, but rather, beautiful features that enhance the authenticity and story of each item.
✅ General Policy
- Due to the handcrafted nature of our goods, all sales are considered final, except in cases of damage during transit or incorrect item shipment.
- Minor variations in color, pattern, size, and finish, as well as slight imperfections or retouching (especially in rugs), are normal and expected. These are not considered flaws but marks of authenticity.
📦 Returns & Exchanges – Domestic (Canada) & Wordwide
- Eligible items may be returned within 7 days of delivery, only if:
- The item arrived damaged (with photographic proof),
- You received the wrong product (wrong design/size).
- Returns must be unused, in original packaging, and in resalable condition.
- Return shipping is the responsibility of the buyer.
- Once approved and the item is received back, refunds will be processed within 5–7 business days, minus shipping fees.
🚫 Non-Returnable / Final Sale Items
- All international orders are FINAL SALE – no returns or refunds.
- All discounted, clearance, or promotional items are FINAL SALE.
- Custom orders and made-to-measure pieces are FINAL SALE.
- If a refund is approved, a 30% restocking fee will be deducted from the refunded amount. Shipping charges are non-refundable.
🧵 Handmade Disclaimer
Every piece is individually handmade, and no two items are ever exactly the same. We believe this uniqueness brings character and soul to your home. Slight irregularities in weaving, dyeing, or shape are not defects.
📧 To Initiate a Return (if eligible)
Please email us at hello@richclassdecor.com within 7 days of delivery with:
- Your order number
- Clear photos of the issue
- A brief explanation
We’ll respond within 2 business days with the next steps.
